I contacted them and they tell me I have to pay $43.50 to get another one, as they outsource to some company for them and that's apparently the price. I was all, "What the hell?" because, you know, they're required to give me one and it's so not my fault I don't have it. I was going to send them a cheque and basically be all, "But I don't think I should pay this." However, they contacted me today - it turns out their personnel woman got confused and thought I had to have an *original*, when all I need is a copy. So she's mailing me a copy today.
*does happy dance*